Privacy Policy

How we collect, use, and protect your information

Effective Date: January 1, 2026  |  Last Updated: April 1, 2026

📱 SMS & Mobile Messaging Policy (Required Disclosure) Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. National Fiber Search respects your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We will not share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property.

1. Who We Are

National Fiber Search ("we," "us," or "our") is an authorized reseller of internet and telecommunications services operating at nationalfibersearch.com. We help consumers identify fiber internet availability at their address and connect them with authorized service providers.

2. Information We Collect

We collect the following types of information when you interact with our website or communications:

  • Name and contact information you provide (phone number, ZIP code)
  • Device information and IP address
  • Browser type, operating system, and referring URL
  • Pages visited and time spent on our site (via analytics tools)
  • Call recordings when you contact us by phone (you will be notified)
  • SMS opt-in consent records, including date, time, and method of consent

3. How We Use Your Information

We use collected information to:

  • Check fiber internet availability at your address
  • Connect you with a fiber specialist by phone or SMS
  • Send transactional or informational text messages you have consented to receive
  • Improve our website, services, and advertising performance
  • Comply with legal obligations and respond to lawful requests
  • Prevent fraud and protect the security of our systems

4. SMS / Text Messaging

If you opt in to receive text messages from National Fiber Search, we will send you transactional and informational messages related to fiber internet availability and your inquiry. We will not send unsolicited marketing SMS messages.

  • Message frequency varies based on your inquiry
  • Message and data rates may apply
  • Text STOP at any time to unsubscribe
  • Text HELP for support
  • SMS opt-in data and consent are never shared with third parties for marketing purposes

For full SMS terms, see our SMS Terms of Use.

5. Information Sharing

We do not sell your personal information. We may share your information only in these circumstances:

  • Service providers: Authorized fiber internet providers (AT&T, EarthLink) to fulfill your service request
  • Platform vendors: Call tracking, analytics, and SMS delivery platforms that help us operate our service
  • Legal compliance: When required by law, subpoena, or governmental request
  • Business protection: To avoid liability or protect our rights and property

We never share mobile opt-in data or SMS consent with third parties for marketing or promotional purposes.

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Track call conversions and advertising performance (Google Ads, CallRail)
  • Detect and prevent click fraud (Fraud Blocker)
  • Analyze website traffic and behavior (analytics)

You can disable cookies in your browser settings, though this may affect site functionality.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Call recordings are retained for quality assurance and compliance purposes. SMS consent records are retained for a minimum of 4 years as required by TCPA compliance standards.

8. Your Rights

Depending on your state of residence, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of sale or sharing of personal information
  • Withdraw consent for SMS communications at any time by texting STOP

To exercise any of these rights, contact us at the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Security

We implement industry-standard security measures including SSL encryption, secure data storage, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our services following any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

National Fiber Search
Website: nationalfibersearch.com
Phone: (801) 742-1930